Family Meeting


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Customer Services

Please contact the Access Alliance of Michigan Customer Service Department at
1-800-448-5498 for information about:

  • Covered Services
  • Benefits
  • Eligibility Requirements
  • Your Rights
  • Grievance and Appeal Process
  • Other Questions or Concerns

How to Get Care

If you think you may need help with a mental health or substance use problem, please call us.

989-723-0710 or
1-800-662-4514


During regular office hours (Monday through Friday, 8:00 a.m. to 5:00 p.m.) a staff person is here to help you and direct your call to the right person.

In an Emergency

An emergency medical condition is a mental health or substance use problem that most people would consider will get worse if services are not provided very quickly. An emergency service is a crisis intervention program trained to help persons with an emergency medical condition. Prior authorization is not required for emergency services. If you are in a life threatening situation, you should call 911 right away, or go to your local hospital emergency room.

Service is always available by calling:
989-723-0710 or
1-800-622-4514

Consumer Advisory Committee

Meets bi-monthly on the 3rd Monday
Noon at Roma's (Feb, Apr, Jun, Aug, Oct, Dec)

Chairperson   Jeanne Ladd

If you are interested in attending
Please RSVP to Joan Durling

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